What percent of consumers are familiar with Voice over Internet Protocol (VoIP) technology?

In a recent survey, two-thirds of those surveyed said they were aware of VoIP and more than half are familiar with the service.

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What percent of consumers using Voice over Internet Protocol (VoIP) are happy with their service?

Among consumers subscribing to VoIP service, 86% said they were very satisfied in a recent survey.

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Which do customers say is their favorite: VoIP, wireless, regular landline phones?

Among consumers subscribing to VoIP, 86% said they were very satisfied, compared to 74% satisfaction among traditional landline customers and 66% satisfaction among wireless customers.

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What percent of VoIP subscribers would not switch back to a landline phone?

In a recent survey of current subscribers, 76% of VoIP users reported that they would not switch back to their landline services.

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Skype is the favorite VoIP provider for most consumers. How many registered users does Skype have?

Skype has over 100 million registered users, making it the largest VoIP provider in the world.

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By 2007, what percent of US firms are predicted to use some form of IP telephony?

A study in early 2004 found that 2% of US firms used IP telephony, and this number is expected to grow to 19% by 2007.

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Where does the US rank in broadband development throughout the world?

A recent study found that the US is 11th in the world in broadband development.

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How many wireless providers are testing telephony packets in their networks?

A recent study found that 31% of wireless service providers either have implemented or are testing packet telephony in their networks.

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How many landline service providers are testing telephony packets in their networks?

A recent study found that 73% of landline service providers either have implemented or are testing packet telephony in their networks.

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What percent of people are interested in VoIP because it is less expensive?

A recent study found that 50% of Internet households are interested in VoIP technology as a way of reducing monthly long-distance charges.

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How many minutes are VoIP customers using to talk to other people internationally each year?

New research shows that International VoIP traffic will exceed 40 billion minutes with more than 30% annual growth.

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What do consumers cite as their primary concern with VoIP?

One third of the consumers said technical concerns--including anxiety about the reliability of 911 services--are the primary source of their reservations about VoIP.

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On June 3, 2005, the FCC ordered VoIP service providers to offer Emergency 911 capabilities. How long did providers have to meet the new requirements?

Starting on July 29, 2005, all US VoIP providers are required to offer E911 services.

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How many households currently subscribe to VoIP services?

According to a new research report, 6 million households currently subscribe to VoIP. This number is expected to jump to 48 million by 2010.

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What Internet connection does a typical VoIP call require?

Typical VoIP calls require about 90 Kbps for best quality.

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High sound fidelity ensures limited noise and distortion. How good is VoIP sound fidelity?

VoIP service sound fidelity is so good that VoIP service providers occasionally insert background sounds, called comfort noise, into the transmission so callers do not think the connection is dead.

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What is the average number of calls a representative in a call center receives in one day?

On a busy day, customer service representatives in a call center take more than 100 phone calls, depending on the call length and work schedule.

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How long will it take to implement a successful CRM program?

A CRM solution for a single department can take only 30-90 days to implement; for a company-wide project, expect training and implementation to take months or even years.

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By 2009, hosted CRM applications will account for about what percent of the U.S. CRM market?

Companies with sensitive data, especially in financial and health care, are hesitant to store date off-site. Only 12% of the CRM market is expected to use hosted applications by 2009.

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What industries are on the forefront of implementing CRM solutions?

Financial services and telecommunication companies are leading the way in CRM solutions, along with consumer goods makers, retailers, and high-tech firms.

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What industry is behind in the curve in implementing CRM solutions?

As a rule, the more removed an industry is from the customer, the less important CRM solutions are for that industry.

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What percent of customers say call centers fully meet their expectations?

A 2005 study by Opinion Research found that 35% of those surveyed said call centers fully met their expectations.

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What percent of customers prefer an automated option to a representative for simple transactions?

As customers encounter more automated phone services, they have become more comfortable with these services. According to McKinsey, more than 60% of customers prefer an automated option for simple interactions.

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What percent of businesses that implement CRM technology expect their systems to pay for themselves within one year?

Close to one-third of companies with CRM expect their systems to pay for themselves within one year through greater customer satisfaction, productivity boosts, and increased sales.

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When asked about expected benefits from implementing new CRM solutions, executives reported their favorite CRM benefit was which of the following:

When surveyed about how CRM will increase profits, 70% of executives reported improved customer satisfaction; 59% cited increased productivity; and 56% cited increased sales.

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When asked about expected benefits from implementing new CRM solutions, executives reported their favorite CRM benefit was which of the following:

In one recent study, only 11% percent of companies had not implemented or considered implementing a CRM solution within the next 12 months.

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