Recent Business Phone White Papers

Effective and reliable communication is the basis for an information-driven economy. Today's business communications solutions provide anytime, anywhere access to the corporate voice and data network, facilitating connections with coworkers, business partners, and clients. T...  Read more>>

In the early days of Voice over Internet Protocol (VoIP) telephony, information technology (IT) managers worried that the new technology would open a Pandora's box of security issues. Internet Protocol servers and gateways are inherently more vulnerable to malicio...  Read more>>

The U.S. economy began 2008 in danger of slipping into a recession. If this occurs, it would represent the most complete test to date of Customer Relationship Management (CRM) strategies under recession conditions. The past performance of CRM systems suggests that, in a rece...  Read more>>

A major upgrade to the business phone system can be a hard sell in the current economic climate-unless the investment produces immediate hard savings. Business voice over internet protocol (VoIP) service promises to do just that. Hosted IP service eliminates much of the upfr...  Read more>>

Faced with escalating demand for medical services, healthcare providers are looking for ways to extract more value from existing resources. Voice over Internet protocol (VoIP) technology is playing a leading role in this effort to streamline business processes. Reliable voic...  Read more>>

The future of information technology (IT) can be summed up in two words: cloud computing. A June 2008 Gartner report observed that "cloud computing heralds an evolution of business that is no less influential than e-business" Cloud computing refers to IT capabilities...  Read more>>

Unified communications (UC) is not just for the large enterprise sector anymore. Small and mid-sized businesses (SMBs) are increasingly realizing the unique value the technology affords growing organizations. SMBs thrive on strong partnerships with business affiliates and cu...  Read more>>

Negotiating an agreement for your business phones often requires more than just selecting a service plan and some hardware. Without careful bargaining, many businesses can leave behind valuable discounts and vital service level agreements. According to business phone system...  Read more>>

Unified Communications (UC) is the manifest destiny of Internet Protocol (IP) telephony. The simple revolution of a converged business Voice over Internet Protocol (VoIP) and data network points toward vast opportunities for real-time collaboration. With multiple communicati...  Read more>>

Technology is a powerful business tool. It not only simplifies and speeds daily operations, but it streamlines and solidifies business processes. Tactically, it?s a potent way to increase revenues and profits without boosting costs or manpower. Strategically, it?s a dynamic...  Read more>>

Voice over Internet Protocol (VoIP) has emerged as the industry standard for business telecommunications, offering the unbeatable combination of steep savings and improved performance. How does the new technology deliver the best of both worlds? The short answer: efficie...  Read more>>

Even the most advanced business phone system is only as effective as its implementation. Despite its streamlined architecture, an IP telephony system presents some of the greatest hurdles to successful installation. The first challenge is converging voice and data networks o...  Read more>>

PC-based telephony hit the market in 1995, and business communications has never been the same. Small businesses today have access to a broader range of options and level of sophistication than ever before.

The latest business phone systems treat telephone calls more like email than traditional phone ups, zapping packets of data from point to point over the Internet instead of through a company's collection of fixed copper wires. When Voice over Internet Protocol (VoIP) and Vir...  Read more>>

PC-based telephony hit the market in 1995, and business communications has never been the same. Small businesses today have access to a broader range of options and level of sophistication than ever before.

A convergence of social and economic trends is redefining the modern workplace. This new environment is both less centralized and more mobile than the traditional office, yet still requires prompt customer responsiveness and smart spend management. In striving to free employ...  Read more>>

Shopping for a business phone system requires more than just checking out feature lists and usage plans. According to communications industry analysts, successful business phone system purchasers ask questions about reliability, scalability, and security that go far beyond t...  Read more>>

Today?s office phone systems not only provide a means to communicate they also provide sophisticated features such as videoconferencing, unified messaging, and automated attendant. Cordless handsets and intercom features allow workers to be accessible from any location....  Read more>>

Delivering advanced enterprise technology to the small and medium business (SMB) market is a hallmark of business Voice over Internet Protocol (VoIP). The contact center is front and center in this effort to bring the full range of IP communications products to the mid-m...  Read more>>

Effective and reliable communication is the basis for an information-driven economy. Today?s business communications solutions provide anytime, anywhere access to the corporate voice and data network, facilitating connections with coworkers, business partners, and clients. T...  Read more>>

Today's digital phone systems have changed the game when it comes to business communication. The physical barriers that once hindered communication between the home office, employees, and customers have been overcome, allowing workers to maximize their mobility and be less b...  Read more>>

This guide navigates the dos and don'ts of choosing a business phone system. Broadly speaking, the decision-making process happens in three phases. Businesses first evaluate their unique requirements, then the vendor, and finally the technology. Shopping for a new phone syst...  Read more>>

As companies wrestle with the challenges of managing growing numbers of telecommuters with the demands of expanding office space, multi-location phone services offer opportunities for tremendous business savings. The latest VoIP business phone solutions from vendors like Voc...  Read more>>

The business workplace is going virtual. Phone cables and PBX switchboards have disappeared into Internet-based voice over Internet protocol (VoIP). The server room is vanishing into the ?cloud?. Now telework is replacing face-to-face engagement among workers with online col...  Read more>>

With workers increasingly mobile and distributed across the globe, the traditional corporate office is becoming obsolete. Business voice over Internet protocol (VoIP) is leading the way out of the cubicle with powerful online collaboration tools accessible from any laptop. P...  Read more>>

Within the past few years, Voice over Internet Protocol (VoIP) telephone solutions have shifted from the fringes of high tech to the lists of essential upgrades for effective companies. Business owners and decision makers no longer have to weigh the costs of new hardware aga...  Read more>>

Today, virtually all business organizations face fundamental changes in workforce management do they stay with the 20th century centralized model and related systems or do they begin migrating to a 21st century distributed workforce model that manages and supports employees...  Read more>>

Effective customer communication is always a critical success factor for businesses, and a focus on this essential capability is particularly important during turbulent economic times. Reassuring customers that high-quality products and services on which they depend...  Read more>>

Internet, email, call centers, mobile phones, voicemail, CRM business telecommunications is growing more sophisticated day by day. It's no wonder so many businesses are choosing to streamline their communications by switching to Voice over Internet Protocol (VoIP). Infonet...  Read more>>

Today's competitive business landscape is forcing companies of all sizes to take a closer look at managing internal cost while adding customer value and sustaining competitive advantages. For many businesses, the focus on cost reduction and value added initiatives often begi...  Read more>>

Many businesses come to VoIP hoping to take advantage of the obvious cost savings. But the full value of IP-based technology extends much further than the monthly long-distance bill. VoIP's true impact lies in its potential to integrate voice and data communications and...  Read more>>

Voice over Internet Protocol (VoIP) technology offers businesses an unbeatable proposition: streamline telecommunications while reducing total cost of ownership. VoIP integrates business communications into a single infrastructure: the data network. From small businesses to...  Read more>>

Revolutionary innovations in technology can change the business landscape in a flash. IP telephony has done just that it's raised the bar for business communications with new advanced functionality. Clients and business partners today expect a higher level of performance t...  Read more>>

The future of information technology (IT) can be summed up in two words: cloud computing. A June 2008 Gartner report observed that ";cloud computing heralds an evolution of business that is no less influential than e-business" Cloud computing refers to IT capabilitie...  Read more>>

Purchasing new business phones often coincides with a major change of direction at most companies. Choosing between a business VOIP system and other types of business phone systems often requires an analysis of users' needs and an understanding of a company's "big picture" p...  Read more>>

With recession looming and profit margins under siege, the last thing any company needs is a capital-draining business phone system. Fortunately today's VoIP providers offer plenty of cost-trimming features to keep business phone costs in check. Flat-rate monthly plans, host...  Read more>>

With a recession setting the tone for the New Year, 2009 promises to be the year of value for business voice over Internet protocol (VoIP.) VoIP suppliers and developers will likely focus their efforts on delivering economical solutions, say industry analysts, putting aggres...  Read more>>

Voice over IP's revolutionary contribution to the business world is the virtual office. By consolidating voice and data communications on the worldwide IP network, VoIP allows workers to connect wherever they are. A central office location is no longer the only way to foster...  Read more>>

Telecommunications used to be a simple equation of phones, wiring, a switchbox, and the public standard telephone network. Then VoIP and wireless technology came along, changing the telecom landscape completely. Today's businesses face a bewildering array of choices when it...  Read more>>