Making enterprise-grade communications accessible to the mid-market has been a specialty of the business VoIP sector. First, the industry brought PBXs within reach of small and mid-sized businesses. Now business VoIP vendors and hosted service providers are developing contact center solutions scaled to meet the needs of small and rapidly growing businesses.

Flexibility is the core feature of SMB VoIP contact center technology. These solutions are designed to scale to a range of business requirements, from basic call center operations to high-volume contact centers handling the full spectrum of front-office functions. VendorGuru's guide to SMB contact centers presents the five fundamental features all businesses can expect from an IP contact center, and explores the range of customization options available to small businesses today.

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